Warranty & Refunds
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Warranty & Refunds
At Mindsnob Consulting PVT LTD, we are committed to delivering high-quality IT products and services to our clients. We understand the importance of reliability and satisfaction in business operations, which is why we have established clear warranty and refund policies to protect your investment.
IT Products & Hardware
All IT products and hardware supplied by Mindsnob Consulting come with manufacturer warranties as applicable. The warranty period varies depending on the product category:
New IT Equipment: Covered by manufacturer’s standard warranty (typically 1-3 years)
Refurbished Assets: 90-day limited warranty on parts and functionality
Networking Equipment: Manufacturer warranty plus 30-day installation support
Office Supplies: 30-day replacement guarantee for defective items
Services Warranty
Our professional services are backed by quality assurance:
Installation Services: 30-day workmanship guarantee
Maintenance Contracts: Coverage as per agreed service level agreements (SLA)
Data Recovery Services: Success-based warranty on recovered data integrity
E-Waste Management: Compliance certification guarantee
What’s Covered
Our warranty covers:
Manufacturing defects in materials and workmanship
Hardware failures under normal operating conditions
Installation errors by our technicians
Service performance as per agreed specifications
Replacement parts and components during warranty period
What’s Not Covered
The warranty does not cover:
Damage caused by misuse, abuse, or improper handling
Unauthorized modifications or repairs
Normal wear and tear
Damage from power surges, accidents, or natural disasters
Software compatibility issues with third-party applications
Issues arising from failure to follow operational guidelines
How to Claim Warranty or Refund
Step 1: Contact our support team at +91 77159 73357 or info@mindsnobconsulting.com
Step 2: Provide proof of purchase (invoice, order number, service agreement)
Step 3: Describe the issue with supporting documentation (photos, error logs if applicable)
Step 4: Our technical team will assess the claim within 2-3 business days
Step 5: Approved claims will be processed for repair, replacement, or refund as applicable
Refund Processing Time
Credit/Debit Card: 7-10 business days
Online Payment Gateways: 5-7 business days
Bank Transfer: 10-15 business days
Store Credit: Immediate upon approval
Exchange Policy
We offer hassle-free exchanges for:
Defective products within warranty period
Wrong items delivered due to our error
Products not meeting specified technical requirements
Exchanges are subject to product availability and must be initiated within 15 days of purchase.
Contact for Warranty Support
For warranty claims, refunds, or exchanges, please reach out to our dedicated support team:
Phone: +91 77159 73357 | +91 9211506077 | +91 9999053632
Email: info@mindsnobconsulting.com
Address: G55, Westend Mall, District Center, Janakpuri West, Delhi – 110059
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Our Commitment
At Mindsnob Consulting, customer satisfaction is our priority. We stand behind the quality of our products and services, and we’re here to ensure your experience with us exceeds expectations. Our team is always ready to address your concerns promptly and professionally.
Note: This policy is subject to change without prior notice. Please refer to our website for the most current version. For clarifications or special circumstances, please contact our customer support team.